INTEGRATING PROCESS, PEOPLE & TECHNOLOGY
2•9 Consulting is founded on the principle that true value is unlocked when core retail capabilities are integrated across Process, People and Technology. We leverage a proven iterative framework focused on the 6 W’s to ensure the proper requirements are identified before moving onto optimization
What, Why & When
The starting point is to define the key steps to completing the activities within the capability and the time horizon (calendar) to ensure timeframes, milestones and approvals are met.
Additionally, integration to other processes (upstream / downstream) must be considered.
Who & Where
Optimization of the organizational structure to support defined processes including RACI definition, KPIs and physical location challenges.
These decisions must be balanced with process definition to head count strategy is aligned to the overall business objectives.
Augment capabilities of the organization to achieve the process objectives…thus enabling the PEOPLE to perform the PROCESS.
Key decisions to be made are technology type and amount of customization / configuration.